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The Family Sleep Practice: Privacy Policy and Cookie Policy

 

 

Privacy Policy

Last updated: 22 Oct 2026

1. Who we are

The Family Sleep Practice ("we", "us", "our") provides paediatric sleep consultations and support for families. We are run by Tabitha Moynagh, The Family Sleep Practice.

Address: 31 Pembroke Road, Bristol, BS8 3BE, England Email: info@familysleeppractice.com Phone: 07811 868058 Website: www.familysleeppractice.com

We are the "data controller" for the personal information described in this policy, which means we decide how and why it is used. We are registered with the Information Commissioner's Office.

This policy explains what personal information we collect, why, how we look after it and what rights you have. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

2. What information we collect

When you contact us (website forms, email, phone, WhatsApp or social media): your name, email address, phone number and the contents of your message.

When you book and receive our services:

  • your details and those of your partner or other carers (names, contact details, address if needed)

  • your child's details: name, date of birth, and background information relevant to their sleep

  • information you give us in questionnaires, sleep diaries and consultations, such as sleep patterns, routines, feeding, development, behaviour, family circumstances and relevant health information

  • notes we make during and after consultations, and the written sleep plans and reports we prepare

  • records of follow-up calls and messages

Some of this is information about a child's health, which is classed as special category data and receives extra protection under the law (see section 4).

Payment information: we use bank transfer to take payment. We keep records of what you paid, when and for which service.

Website and technical data: information collected by cookies and similar technologies, such as your IP address, browser, device and the pages you view. See our Cookie Policy below.

Social media: if you message or tag us on Facebook or Instagram, we will see the information you choose to share. Those platforms have their own privacy policies.

3. About children's information

Our services are for parents and carers. We collect information about children from their parents or carers, and for older children and teenagers (our 4 to 16 service), we may also speak to the young person directly with their parent or carer's agreement, and with their own involvement appropriate to their age and understanding. Please only provide information about your child if you have parental responsibility or the legal authority to do so.

4. Why we use your information and our legal bases

Under data protection law we must have a lawful reason (a "legal basis") for using your information. Ours are:

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Reply to enquiries and answer your questions

Legitimate interests (responding to people who contact us) or, where you are asking about booking, steps taken at your request before a contract

Provide consultations, plans, reports and follow-up support

Take payment and keep accounting and tax records

Contract, and legal obligation (we must keep financial records)

Use health-related information about your child to assess sleep difficulties and write your plan

Your explicit consent. This is the additional condition we rely on for special category data. You can withdraw it at any time (see your rights below), although we may not then be able to continue providing the service

Send you marketing emails or newsletters

You can unsubscribe at any time

Use non-essential cookies (analytics, marketing)

Your consent, through our cookie banner

Keep our website and systems secure and improve our service

Legitimate interests

Comply with the law, respond to legal claims or regulatory requests

Legal obligation or legitimate interests

5. Who we share your information with

We do not sell your information. We only share it where necessary with:

  • Website and hosting: Wix.com, which hosts our website and stores form submissions

  • Email and communication tools: Google Workspace / Microsoft 365 / Zoom / WhatsApp

  • Your GP, health visitor or other professionals: only with your agreement, unless the law requires otherwise

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Safeguarding: if we have serious concerns that a child or another person is at risk of significant harm, we may need to share relevant information with the appropriate authorities, even without consent, where the law allows or requires it.

We may also disclose information if required to by law or by a court or regulator.

6. Transfers outside the UK

Some of our service providers, including Wix, may store or process information outside the UK. Where this happens we make sure the transfer is protected, for example because the country has been recognised by the UK as providing adequate protection, or because the provider uses the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

7. How long we keep your information

Type of information and How long we keep it:

Website enquiries that don't lead to a booking - 12 months

Client records (questionnaires, notes, plans, reports) - Until your child’s 25th birthday, or 26th birthday if they were 17 when we worked together

Financial and payment records - 6 years (a tax and accounting requirement)

Mailing list details - Until you unsubscribe

Website analytics data - For the lifetime of the website unless data deletion is requested

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When the retention period ends we securely delete or anonymise the information.

8. How we keep your information safe

We use appropriate technical and organisational measures to protect your information, including password-protected devices and accounts, two-factor authentication, secure sharing of reports and questionnaires, and limiting access to those who need it. No method of transmission over the internet is completely secure, so please avoid putting detailed health information into the website contact form. We will give you a secure way to share it.

If there is a data breach likely to put your rights and freedoms at risk, we will report it to the ICO within 72 hours and tell you where required.

9. Your rights

You have the right to:

  • be informed about how we use your information (this policy)

  • access the personal information we hold about you or your child

  • have inaccurate information corrected

  • have your information erased in certain circumstances

  • restrict how we use your information in certain circumstances

  • object to us using your information where we rely on legitimate interests, and to direct marketing at any time

  • data portability, to receive information you gave us in a usable format where we use it under consent or contract

  • withdraw consent at any time, where we rely on it. This won't affect anything done before you withdrew

To use any of these rights, contact us using the details above. We will respond within one month. We may need to confirm your identity first. There is normally no charge.

10. Complaints

If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office: ico.org.uk, 0303 123 1113.

11. Links to other websites

Our website links to other sites (such as the Lullaby Trust and social media platforms). We are not responsible for their privacy practices, so please read their policies.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the date at the top.

 

 

Cookie Policy

Last updated: 22 October 2026

What are cookies?

Cookies are small text files stored on your device when you visit a website. Similar technologies (such as pixels and local storage) work in the same way, and we refer to them all as "cookies" here. They help a website work, remember your choices and understand how it is used.

Our approach

When you first visit our site you will see a cookie banner. Essential cookies are always on because the site can't work without them. We only use non-essential cookies (analytics and marketing) if you accept them. You can accept, reject or change your choice at any time using the cookie settings link in the footer / the cookie icon at the bottom of the page.

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Managing cookies

Besides our cookie banner, you can control cookies in your browser settings, where you can block or delete them. If you block essential cookies, parts of the site may not work properly. Guidance is available at aboutcookies.org and ico.org.uk.

Contact

For questions about cookies or how we use your data, contact info@familysleeppractice.com.

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